Teaches employees the five secrets for developing effective listening and understanding skills: show interest, focus on key issues, summarize and check for understanding, listen for common threads and explore and respond to feelings.

DVD style course with video and completion certificate only

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Pricing & Term Length  

All single title licenses and all license packs have two pricing components: an up-front fee plus on-going utilization charges (based on your actual usage). Utilization charges are billed monthly and range up to $8.00 per student/participant. Your specific utilization charges are found on the bottom of the right sidebar.

Special Pricing Notes: 1 day Access Licenses include unlimited utilization; no additional utilization charges apply. Term for 1 day and 1 week licenses begin on first use of the course; not the purchase date.

For muliple title purchases, please consider a license pack instead. Purchase the pack today and pick the titles later. And, you have the privilege of swapping out one title for another every 60 days! The license pack is the ultimate in your flexibility.

License packs, discounted utilization packs, authoring privileges and the local access option can all be purchased on the License Management page. Right now, click here to go to License Management before you complete your order.




ArcLearn specializes in business skills training from leading producers.
All courses are video based which makes them both fun and highly effective.
No long-term contract or committment required.
Administrative functions and record keeping are hosted on our secure server.
Our performance database records student progress & test results.
Your ArcLearn website can be branded with your company's name, logo and corporate colors.
Entirely web based. No need for IT support staff.